Your privacy is our priority. This document clearly explains how bolaking collects, uses, stores, and protects your personal data every time you use our platform.
This Privacy Policy outlines Bolaking's commitment to protecting members' personal information. By using our platform, you agree to the data handling practices described in this document. We encourage you to read this policy carefully in full.
Bolaking ("we", "Platform", or "company") values the privacy of every member and user who accesses our services. This Privacy Policy explains in detail how we manage your personal information — from the point of collection through to processing, storage, and, in certain circumstances, sharing of that data.
This policy applies to all users accessing the Bolaking website at bolaking.vin, the Bolaking iOS and Android mobile app, and all services, tools, and features provided by our platform. It also covers communications between you and our team via live chat, email, or other support channels.
Bolaking complies with Malaysia's Personal Data Protection Act 2010 (PDPA) and applicable international data protection standards. We are committed to ensuring that all information you provide is handled with full responsibility, transparency, and respect for your privacy rights as an individual.
This Privacy Policy is updated periodically. Any material changes will be communicated to members via email or in-app notification. The date of the last update is displayed at the top of this page for your reference.
We only collect information that is strictly necessary to provide you with a safe, seamless, and quality service. Below are the categories of data we collect and the purposes for which they are collected:
| Data Category | Examples of Information | Primary Purposes |
|---|---|---|
| Identity Data | Full name, date of birth, identity card number, passport | KYC verification, fraud prevention |
| Contact Data | Email address, mobile number, residential address | Communication, account verification |
| Financial Data | Bank account number, bank name, transaction records | Deposit and withdrawal processing |
| Technical Data | IP address, device type, web browser, operating system | Account security, fraud detection |
| Usage Data | Gaming records, betting history, active session duration | Responsible gaming, service improvement |
| Communication Data | Live chat logs, support tickets, email records | Complaint resolution, service quality improvement |
In some situations, we also collect information you provide voluntarily — such as feedback via satisfaction surveys, participation in contests or loyalty programmes, and communications you initiate with our team.
Bolaking will never ask for your account password via email, SMS, or live chat. If you receive such a request, it is a fraudulent attempt. Please report it to our security team immediately.
Every piece of information we collect has a clear purpose and a lawful legal basis. We do not process your data without reasonable justification. The following are the primary ways we use your personal information:
Bolaking does not sell, rent, or disclose members' personal data to third parties for independent marketing purposes without your consent. However, in certain limited circumstances, we may need to share your information with the following parties:
All third parties with whom we share your data are required to sign strict data protection agreements and may only use your information for agreed purposes. We have zero tolerance for any misuse of data by any party.
We continuously invest in the latest security infrastructure to ensure your personal data is always protected against unauthorised access, disclosure, alteration, or destruction. The security measures we employ include:
While no security system can guarantee 100% absolute protection, bolaking takes all reasonable and practical steps to safeguard your data. In the event of a data breach that affects you, we will notify you within the timeframe required by law.
Bolaking uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
We use several types of cookies for different purposes:
You can manage your cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality or performance of the Bolaking platform on your device.
Under Malaysia's Personal Data Protection Act 2010 (PDPA) and Bolaking's internal policies, you have the following rights regarding the personal data we hold:
You may request a copy of the personal data we hold about you at any time through our support team.
If any of your information is inaccurate or outdated, you have the right to request that corrections be made promptly.
You may request deletion of your personal data, subject to legal obligations and compliance requirements binding on us.
You have the right to object to the processing of your data for direct marketing purposes at any time, without providing a reason.
You have the right to receive your data in a machine-readable format for transfer to another service provider where applicable.
In certain circumstances, you may request that we temporarily restrict the processing of your data while a complaint or query is being resolved.
To exercise any of the above rights, please contact our data protection team via email or live chat. We will process your request within 30 calendar days of receipt, or sooner if the applicable law specifies a shorter timeframe.
Bolaking retains your personal data only for as long as necessary to fulfil the original purpose of collection, or as required by applicable law — whichever is longer.
Once the retention period expires, your data will be securely deleted or anonymised so that it can no longer be linked to your identity.
As part of our global operations, your personal data may be processed or stored on servers located outside Malaysia. Where such transfers occur, Bolaking ensures protection equivalent to Malaysia's PDPA through appropriate data transfer agreements and robust technical safeguards.
All cross-border data transfers are carried out in accordance with applicable legal requirements and only to countries or entities that provide adequate data protection or where appropriate contractual safeguards have been put in place.
The bolaking platform is strictly for individuals aged 18 and above. We do not knowingly collect or process personal data from minors. If we discover that a minor's information has been collected without proper age verification, that data will be deleted immediately and the associated account will be closed.
If you are a parent or guardian who believes your child has registered using false information, please contact us immediately through the available support channels.
The bolaking platform contains links to third-party gaming services provided by our software partners. While we select our partners carefully, this Privacy Policy does not cover the privacy practices of those third-party platforms.
We encourage you to read the privacy policy of each third-party platform you access through bolaking. bolaking is not responsible for the data collection or usage practices of those third parties.
If you have any questions, concerns, or wish to exercise your rights under this Privacy Policy, you may reach our data protection team through the following channels:
We are committed to responding to all privacy-related enquiries within 5 business days. For more complex issues requiring further investigation, we will inform you of the expected timeframe needed.
If you are dissatisfied with our response to your privacy complaint, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia or the relevant regulatory authority in your country.
Bolaking is more than a gaming platform — we are a platform you can trust to handle your personal information with the utmost care.
All personal data and financial transactions are protected by 256-bit SSL encryption — the same technology used by leading banks in Malaysia to safeguard their customers' information.
All our data handling practices fully comply with the Personal Data Protection Act 2010 (PDPA) of Malaysia, ensuring your rights as a data subject are always protected under the law.
Our identity verification process is designed to protect all members. Documents you submit are stored in a fully encrypted environment and are only accessible by authorised personnel.
Your personal information is not sold, rented, or shared with third-party advertisers. Your data is used solely for the purposes stated in this Privacy Policy.
We do not store your data indefinitely. Each data category has a defined retention period, and data that is no longer required will be securely deleted according to the established schedule.
You have full control over your data — from access, correction, and deletion to the withdrawal of marketing consent. All requests are processed within the stipulated timeframe.